Synctrack is a post-purchase solution for Shopify merchants that helps simplify the processes that take place after a customer completes an order. It combines payment tracking, shipment tracking, delivery updates, and returns management in one platform.
Payment Tracking
Synctrack automatically syncs order tracking information with PayPal and Stripe, helping merchants keep payment-related order data updated and organized. Merchants can manage tracking synchronization across their orders without manually updating tracking information for each transaction.
Order and Shipment Tracking
Merchants can provide customers with branded tracking pages where they can check order status, shipment progress, carrier information, and tracking updates. This gives customers greater visibility into their orders throughout the fulfillment process.
Delivery Updates
Synctrack helps merchants communicate estimated delivery information and keep customers informed about important shipping updates. Clear delivery information can help set expectations and reduce repetitive questions about shipment status.
Returns and Exchanges
The platform also provides tools for managing returns and exchanges, allowing merchants to organize post-purchase requests and create a more structured return process for their customers.
Synctrack is designed for Shopify stores, ecommerce brands, DTC businesses, online retailers, and other merchants that want to streamline post-purchase operations and provide customers with a clearer experience after checkout.