Win‑Back

Win-Back helps stores selling reorder products like supplements, coffee, skincare, and pet food recover lapsed customers. The app automatically finds customers who haven't ordered in 60, 90, or 120 days and emails them a unique discount code that expires in 7 days to encourage reordering. Every day at 9am UTC, Win-Back sends automated emails to bring customers back. You can edit the email template with live preview and add personalisation tokens. Each discount code is customer-locked and expires after 7 days to create urgency. When customers reorder using their code, Win-Back marks them as recovered and tracks your revenue. Set your custom From name and Reply-to address, then pause the campaign anytime you need. No complicated campaign builder or funnels—just one focused job done daily to win back your customers.