SoniQA ‑ AI RTO Recovery agent

SoniQA helps Indian merchants recover failed COD orders before they return to origin. When a delivery attempt fails or a courier raises a non-delivery report, the app automatically triggers an AI voice call to your customer in their preferred language—Hindi, English, or Tamil. The AI agent speaks naturally with customers to understand what went wrong, then drives toward a concrete outcome: rescheduling delivery, correcting the address, converting COD to prepaid payment, or confirming cancellation. Results are written back to your system automatically. Built-in consent and DND compliance means calls only go to opted-in customers while skipping Do-Not-Disturb numbers. Cases the AI can't resolve are escalated to your team. Stop losing product margin and two-way shipping costs to RTO—recover orders through intelligent, automated customer conversations.