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RMS Returns & Credit Manager
- by RMS
- Free plan available. Free trial available.
Manage returns, issue store credit, and automate approvals with a self-service portal that keeps customers happy and saves you time.
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About the RMS Returns & Credit Manager
RMS Returns & Credit Manager gives you full control over your returns process right from your admin panel. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers can submit return requests through a branded self-service portal without contacting support. Track every return through a complete 16-stage lifecycle from submission to refund or store credit. Offer store credit to retain revenue instead of issuing refunds. Dispute item conditions using photo evidence uploads. Connect your preferred shipping provider including Shopify, EasyPost, Shippo, Royal Mail, or DPD for multi-carrier support. Returns sync bidirectionally with Shopify, and automated email notifications keep everyone informed throughout the process.
Launched: May 5, 2026
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- Self-service portal — Customers submit returns without emailing support.
- Store credit option — Retain revenue by offering credit instead of refunds.
- Condition disputes — Challenge item condition with photo evidence uploads.
- Auto-approve returns — Skip manual review and speed up the returns process.
- Multi-carrier shipping — Connect Shopify, EasyPost, Shippo, Royal Mail, or DPD.
Pricing of RMS Returns & Credit Manager
Free
Free
- 5 returns per month
- Email notifications
Growth
$19.99 / month
or $199.92/year and save 17%
- 50 returns per month
- Shipping labels (provider integration)
- Email notifications
- Store credit
Professional
$49.99 / month
or $499.92/year and save 17%
- Unlimited returns per month
- Shipping labels (provider integration)
- Email notifications
- Analytics dashboard
- Store credit + bonus credits
Enterprise
$149.99 / month
or $1,499.88/year and save 17%
- Unlimited returns per month
- Shipping labels (provider integration)
- Email notifications
- Analytics dashboard
- White label branding
- Store credit + bonus credits
- API access
