Returnly

Returnly brings AI-powered returns management to Shopify stores, handling returns, exchanges, refunds, and store credit from a single queue. The AI reads every return request before you see it, analyzing the reason, item, and order context to provide a risk score, recommendation, and confidence level. You can approve or deny requests, process refunds, issue native Shopify store credit, or create exchange draft orders with one click—all through real Admin API mutations, no switching between tabs. Set up auto-approval rules with custom caps on value, item count, and return reasons to resolve safe returns automatically. The app includes a branded self-service return portal for customers and classifies each return by risk category and reasoning, helping you manage returns efficiently while reducing manual work.