ReturnGuard AI

ReturnGuard AI helps you control refund risk before it impacts your margins. Every return request from Shopify appears in one embedded queue with a clear risk score and easy-to-understand reasons based on order value, payment status, fulfillment, and customer history. Your team can approve, review, or hold refunds with one click. All decisions are automatically saved for audit trails and team coaching. Set up optional playbooks to automate common return patterns and save time on repeat cases. Built-in analytics show approval trends and team workload without needing spreadsheets. The returns queue connects directly to live Shopify Return records, giving you explainable risk factors from order data, payment signals, and customer behavior in one place.