TrackBack ‑ Smart Returns

TrackBack delivers a complete returns portal for your Shopify store, making it easy to manage refunds, exchanges, and store credits from one dashboard. Customers use the self-service portal to look up orders, select items, choose return reasons, and pick their preferred refund type. You review each request and approve, reject, or process refunds through the platform's API integration. Automated emails keep customers informed throughout every stage of the return process. Configure return windows, block specific SKUs, set up auto-approval rules, and customize email templates to match your policies. The built-in analytics dashboard tracks return volume, top return reasons, and refund totals over time, giving you clear insights into your store's return trends. TrackBack connects directly to your online store, creating a smooth returns experience for both you and your customers.