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Return Wise
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
Turn returns into store credit with an optional bonus. Keep more revenue from every return instead of losing it to refunds.
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About the Return Wise
Return Wise helps merchants turn cash refunds into store credit and keep more revenue from returns. Shoppers use a self-serve return portal where they can choose store credit with an optional bonus instead of a refund to their original payment method.
Merchants set up return windows, eligibility rules, and bonus incentives once, then the portal applies them automatically. Built-in abuse checks flag and limit serial returners to stop return abuse. An AI assistant helps draft return rules in minutes. You can even offer 'keep it' credit for items you'd otherwise refund. Track how much revenue you're keeping and see what's driving your returns with clear reporting.
Launched: May 25, 2026
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- Turn refunds into store credit with an optional bonus to keep revenue
- Stop return abuse by flagging and limiting serial returners
- Draft your return rules in minutes with an AI assistant
- Offer 'keep it' credit to recover returns you'd otherwise refund
- See how much revenue you keep and what's driving your returns
Pricing of Return Wise
Free
Free
- 5 returns per month
- Store credit & original-payment refunds
- English customer portal
- Self-serve customer return portal
Starter
$14.99 / month
Plus usage charges
- 50 returns per month
- Bonus store credit
- One-click original-payment refunds
- Retention dashboard
- Basic rule engine (up to 4 rules)
- Customer photo uploads
- Same-item exchange requests
- Spanish & Portuguese portal
Growth
$49.99 / month
Plus usage charges
- 200 returns per month
- Unlimited return rules
- Abuse flags & blocking
- Audit trail
- AI policy assistant
- Custom translations
- Keep-it offers
- Return fees (restocking & shipping)
Pro
$99.99 / month
Plus usage charges
- 400 returns per month
- Lowest overage rate ($0.15/return)
- Audit log CSV exports
- Priority support
- Manager approvals & staff roles
- AI return-reason insights
