Pause: AI Customer Feedback

Pause asks shoppers the right question at the right moment to help you understand why they don't buy. Just tell the app what you want to learn in plain English—it writes the questions, delivers them at the perfect time, and groups every response into clear themes with real quotes. Unlike most feedback apps that only survey customers who complete purchases, Pause also captures insights from shoppers who browse and leave. It asks questions at six different shopper moments to give you the complete picture. The questions sharpen themselves over time by replacing ignored answer options with patterns from what shoppers actually type. You'll get text and voice responses organized into themes, plus a daily AI digest across all your goals—no survey building required.