Helmsly

Helmsly is an AI customer support agent designed for Shopify stores. It automatically reads your products, pages, and policies to handle common customer questions across chat and email. The AI answers WISMO (where is my order) questions with real-time Shopify tracking, processes refunds, manages returns and cancellations, and creates discount codes — all within limits you control. You set per-action caps for refunds, returns, and discounts in your admin dashboard, ensuring the AI never exceeds the rules you'd give a human support teammate. When the AI's confidence drops or a customer requests human help, it escalates the conversation to your inbox. This gives you automated customer service with the safety of configurable boundaries.