CallYo: COD Confirmation

CallYo connects your Shopify store to a call center team that confirms cash-on-delivery orders by phone before shipping. Agents automatically receive COD orders in their call queues, see customer details including name, phone number, address, and products, then call to verify each order. They mark orders as confirmed, rescheduled, or refused based on customer response. This reduces refused parcels, lowers return shipping costs, and increases your actual delivery rate. Orders sync automatically from your store, agents work from shared queues, and complete call history is logged for every order so you always know each order's confirmation status.