Amity: Remember every customer

Amity helps merchants manage customer conversations with complete context across email and social channels. The app remembers every customer interaction by showing their full history, previous messages, and collected memories, so support teams can reply with personalized responses that reflect the entire relationship instead of just the latest ticket. The app speeds up handling complex customer requests by drafting context-aware replies and surfacing suggested actions. It includes proactive follow-up features and task escalation for situations that need human review, helping support teams work faster while maintaining quality customer service across all communication channels.