The Second Order Diagnosis

The Second Order Diagnosis connects to your Shopify store and analyzes your order history to diagnose why customers aren't making repeat purchases. This app evaluates your store across 5 retention conditions and delivers a data-driven retention health report that pinpoints exactly what's blocking your second purchase rate. You'll receive a retention health score, a constraint map showing where your retention system breaks down, and clear recommendations on which problem to fix first—whether it's product, timing, recall, friction, or switching issues. The app identifies the specific retention condition preventing customers from coming back for a second order and prioritizes actionable solutions. All analysis happens securely within your store, with no data shared with third parties.