Post Purchase Agent

Post Purchase Agent keeps your customers in the loop after they place an order. The app sends automatic text message updates when orders ship or get delivered, so customers always know where their package is. When customers reply to these shipping updates with questions, their messages go straight into a shared inbox where your support team can respond together. Each conversation automatically includes the customer's order history and fulfillment details, which means your team can answer questions without having to look up information in different places. You can also create saved replies for common questions to speed up response times. The app handles opt-outs automatically, removing customers who don't want messages so they won't be contacted again. Everything works through text messages, making it easy for customers to stay updated and get support when they need it.